10 Traits of Highly Effective Leaders: Respect and Trust Don't Require a Title - Ferguson, Erik
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There are leaders at every level of an organization that have earned the respect and trust of their peers, seniors and staff. This book highlights the top traits of those leaders identified over the author's experience and provides several examples of those traits in action.

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Produktbeschreibung
There are leaders at every level of an organization that have earned the respect and trust of their peers, seniors and staff. This book highlights the top traits of those leaders identified over the author's experience and provides several examples of those traits in action.
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Autorenporträt
Erik is a 1991 Graduate of the United States Military Academy and earned the rank of Captain in the U.S. Army. After his service with the military, he joined General Electric where he certified as both a Black Belt and Master Black Belt in Lean Six Sigma and instrumental in the deployment of Net Promoter Score solutions related to customer service. Over the course of his 25+ year career, Erik has held numerous leadership positions in manufacturing, banking, utilities and financial services being exposed to numerous leadership styles across the levels of the organizations. At time of publishing, he is running his own consulting company, BizEx Group, where he helps businesses focus on operational improvements related to speed, quality, cost and customer service.