Geoffrey A Best

42 Rules for Planning AI in Your Contact Center

An overview of how to plan for artificial intelligence and prepare your data in your contact center

• Broschiertes Buch

Produktbeschreibung

In "42 Rules for Planning AI in Your Contact Center," author Geoffrey Best takes you on a transformative journey to prepare your contact center for Artificial Intelligence (AI).

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Produktdetails

• Verlag: Thinkaha, Inc.
• Seitenzahl: 158
• Erscheinungstermin: 1. März 2024
• Englisch
• Abmessung: 216mm x 140mm x 11mm
• Gewicht: 191g
• ISBN-13: 9781607731283
• ISBN-10: 1607731282
• Artikelnr.: 70124469

Autorenporträt

Geoffrey A. Best has over 30 years of experience with contact centers worldwide. His background and knowledge have given Geoffrey insight into the latest contact center technologies and how to optimize performance metrics and customer expectations. Geoffrey's proficiency provides him with a distinctive viewpoint on the shifting expectations of customers and the evolving solutions contact centers have used to meet their demands. In his latest book, Geoffrey delves into how artificial intelligence affects contact center metrics, the opportunities for businesses to improve their operations, and the potential impact of these emerging technologies on the customer experience.