Todd Duncan

Broschiertes Buch

5 Stars

Building High Ratings and High Trust in the Digital Age

Beschreibung

We live in a world that revolves around trust. So how can you build trust into your business and service? And how can you make "5 Stars" your business model and ranking in all things? "Five Stars" can essentially be summarized into three main points of building and recognizing trust as a culture of your work: 1. Trust that you're doing the right thing 2. That your customers can acknowledge that 3. That social media/technology drives more business People don't order dinner, buy shoes, go to museums, or listen to CDs without checking out the online reviews and what others are saying about things. This work is about how to make sure you are using customer service and technology as fully as possible in order to get the most positive review (5 stars) possible.

Autor

TODD DUNCAN is a best-selling author and one of America's most sought after motivational speakers and sales trainers. Audiences praise his authentic, balanced approach to success because he speaks from a platform of triumph and regret. Since overcoming his family's traumatic car accident, a two-year drug addiction and the financial collapse of his company, Duncan has quickly become a friend and mentor to salespeople around the globe who are seeking to achieve success in the chaotic sales world without sacrificing the things they value most. From his own experience and with the help of his mentors, Duncan has learned how to preserve his own values amidst the pursuit of a satisfying sales career and create a road map toward a balanced, generous and abundant life. He is chairman of The Maximum Impact Group, an international leadership and sales training and personal development company located in Atlanta, Georgia that is dedicated to helping business leaders and salespeople succeed both professionally and in life. Since Todd's first book, The Power To Be Your Best, he has written six more including the national best-seller High Trust Selling: Make More Money in Less Time with Less Stress and Killing the Sale: The 10 Fatal Mistakes Salespeople Make and How to Avoid Them. Now, Todd's most recent release, Time Traps: Proven Solutions for Swamped Salespeople, made the New York Times bestseller list in March 2005, only six weeks after being released. Duncan and his wife, Sheryl have two sons and live in La Jolla, California.

Produktdetails

• Verlag: Sourcebooks
• Seitenzahl: 40
• Erscheinungstermin: 6. September 2016
• Englisch
• Abmessung: 274mm x 211mm x 5mm
• Gewicht: 136g
• ISBN-13: 9781608106356
• ISBN-10: 1608106357
• Artikelnr.: 64981508