Chapter 1 Valuing Students
sub Chapter 1 Enhancing quality through student induction
sub Chapter 2 Student handbooks
sub Chapter 3 Making mature students feel welcome
sub Chapter 4 Providing for Part -time students
sub Chapter 5 Providing for overseas students
sub Chapter 6 Graduation
sub Chapter 7 Getting people to come back
Chapter 2 Valuing Staff
sub Chapter 8 Enhancing quality through staff induction
sub Chapter 9 Enhancing the quality of training
sub Chapter 10 Using appraisal to enhance quality
sub Chapter 11 Managing stress
sub Chapter 12 Maintaining morale
sub Chapter 13 Coping with turbulent times
Chapter 3 Enhancing Learning Through Teaching And Assessment
sub Chapter 14 Student learning support
sub Chapter 15 Learning environment quality
sub Chapter 16 Quality of learning outcomes
sub Chapter 17 Enhancing student projects
sub Chapter 18 Making student projects purposeful
sub Chapter 19 Enhancing laboratory work
sub Chapter 20 Learning in small groups
sub Chapter 21 Ringing the changes in groupwork
sub Chapter 22 Enhancing large-group teaching
sub Chapter 23 Enhancing the quality of assessment
sub Chapter 24 Diversifying assessment
Chapter 4 Quality Processes
sub Chapter 25 Reviewing systems
sub Chapter 26 Record-keeping
sub Chapter 27 Practising equal opportunities
sub Chapter 28 Enhancing the quality of committees
sub Chapter 29 Choosing external examiners
sub Chapter 30 The role of external examiners
Chapter 5 Feedback and Evaluation
sub Chapter 31 Designing structured feedback questionnaires
sub Chapter 32 Designing open feedback questionnaires
sub Chapter 33 Feedback from interviews with students
sub Chapter 34 Establishing a culture of student feedback
sub Chapter 35 Feedback from student representatives on course committees
Chapter 6 Preparing for Quality Assessment Visits
sub Chapter 36 Preparing for quality visits
sub Chapter 37 Writing a self-assessment document
sub Chapter 38 Quality on the day
sub Chapter 39 Quality of library and computing services
sub Chapter 40 Practising for observation
sub Chapter 41 Making use of feedback from observers
sub Chapter 42 Preparing new staff for observation
sub Chapter 43 Motivating experienced staff regarding teaching observation
sub Chapter 44 Working out which qualities to observe in lectures
sub Chapter 45 Working out what to observe in small-group teaching
Chapter 7 Caring for the Campus
sub Chapter 46 Helping people find their way about the campus
sub Chapter 47 Early mornings and late evenings
sub Chapter 48 Weekends
sub Chapter 49 Keeping things going during vacations
sub Chapter 50 Some suggestions about car parking
sub Chapter 51 Quality on the Internet
