Gerard Shaw

7 técnicas exitosas para resolver conflictos

Domina las técnicas de la comunicación verbal y asertiva en tus relaciones sociales. Aprende cómo mediar conversaciones cruciales con calma y respeto

• Broschiertes Buch

Produktbeschreibung

¡Conviértete en un experto en resolver conflictos a través de métodos verbales y no violentos! ¿Alguna vez has estado tan enojado con alguien que le gritaste en su cara cosas terribles, solo para lastimarlo? ¿O te lo han hecho a ti? ¿Te encontraste en una situación en la que no sabes cómo responder a alguien que te grita y lanza acusaciones falsas? ¿Alguna vez te sentiste mal durante días después de un conflicto, preocupado por haber dañado tu relación con esa persona? Si te hace sentir mejor, todos hemos pasado por lo menos por alguna de estas situaciones. A lo largo de nuestras vidas, entramos en numerosos conflictos con nuestros familiares, amigos y compañeros de trabajo. A menudo nos sentimos agotados, cansados e incluso deprimidos. Puede sonar extraño pero los conflictos son eventos normales y comunes. Incluso si no eres el tipo de persona que a menudo se involucra en un conflicto, simplemente no puedes evitar que alguna vez suceda. Sin embargo, no todos los conflictos son iguales. Todos debemos aspirar a resolver nuestros conflictos de manera verbal y no violenta. Incluso hay métodos y técnicas para usar el conflicto en nuestro crecimiento personal y el desarrollo de nuestra inteligencia emocional. Decimos cosas malas cuando estamos enojados, especialmente si sentimos tener la razón acerca de cierto punto o si, en general, tenemos un carácter obstinado. A veces incluso decimos cosas que no queremos decir, solo para arrepentirnos más tarde, cuando la persona con la que estamos discutiendo se siente realmente herida. Esta guía te ayudará a controlar tus emociones, controlar tus reacciones impulsivas y enseñarte cómo resolver conflictos de manera tranquila y pacífica, ya sea en el lugar de trabajo, en el matrimonio o con familiares y amigos. Lo que podrás hacer después de leer este libro: Ser capaz de comprender de dónde viene el conflicto. Reconocer los diferentes tipos de conflicto y tratarlos en consecuencia. Evitar las formas poco saludables de lidiar con los conflictos. Reconocer las diferentes etapas del conflicto y tu propio estado emocional. Construir relaciones más fuertes basadas en la confianza y el respeto. Utilizar la empatía para comprender las emociones de los demás y actuar con compasión. Dominar la técnica de comunicación verbal para resolver conflictos. Usar tu lenguaje corporal para enfatizar tu comunicación verbal. Controlar cómo reaccionas ante ciertos factores desencadenantes y evitar los arrebatos emocionales. Desarrollar tu inteligencia emocional. Lograr paz y armonía en tus relaciones y lugar de trabajo. Los humanos tendemos a acumular los problemas sin resolver y reprimir nuestras emociones, porque sentimos que esto ayudará a resolver un conflicto de manera pacífica. Si alguna vez has hecho esto, necesitas este libro que te muestre cuánto daño te estás haciendo involuntariamente a ti mismo y a las personas que te importan. ¿Desea construir relaciones fuertes y saludables, resolver conflictos de manera constructiva y pacífica y armonizar tu vida profesional y personal? ¡Desplázate hacia arriba y haz clic en 'Comprar ahora'!

Produktdetails

• Verlag: Communication Excellence
• Seitenzahl: 126
• Erscheinungstermin: 18. April 2020
• Spanisch
• Abmessung: 229mm x 152mm x 8mm
• Gewicht: 195g
• ISBN-13: 9781647800826
• ISBN-10: 164780082X
• Artikelnr.: 59304694

Autorenporträt

"I've heard it countless times when I was a kid and even when I was growing up, ""just smile"". Maybe I heard it more than any of you did, that's because I rarely smile. I'm one of those introverts, and I'm not saying all introverts are as totally clueless as I am when it comes to facial expressions. I was literally bad in all sorts of expression, both body and verbal expression. I was often misunderstood. So, I focused more on expressing myself in other forms of expression which are music, writing, and the arts. It was cool for a while, I enjoyed sharing it with a couple of close friends. I've lived my youth pretty much with ideas, concepts, and imagination in my head. I got brilliant ideas and thought that's enough to get me to college. I nailed writing the application for business school until I was called for an interview. Guess what? It was terrible, and I barely made it through, but somehow I did. I vowed I'd jump into entrepreneurship and put up my own company right after college so I could skip being in that same situation. I hated interviews. I also struggled with presentations back in college, and I'm happy that I often did it with a team. I was always ""the brain"" who's got all the major inputs in terms of conceptualization and ideas. But then somebody had to do the presentation, and I was just happy there's always someone ""gifted"" with that talent in my team to do it for me. I just had to give all the praises people give to that someone, he deserves it. But at the back of my head, ""What do I deserve?"" At some point, right at the culminating part of all our endeavors, we will be faced with our very own reality. Before graduation, I realized it's not okay to be just on the sidelines. It's not okay to let someone do your dream for you. I had to do a final presentation on my own and I knew I had to do it for myself. It felt like a hard battle between what I knew who I am in the inside and the lack of who I am on the outside. I had to take a hard look at myself in the mirror everyday and funny that I needed to tell myself to just smile. I didn't even know that smile, I never even bothered looking at myself with that for a while. I started thinking about what others could be thinking. Being that conscious was hell but truly enlightening. I began studying keynote speakers, what do they have? I've observed the best-talented presenters in class, what keeps their audience engaged in their every move and what they have to say? Soon I found myself attending conventions, business-related, but I was taking serious note of the speakers. Until I found myself a real inspiration who has become one of my mentors. The first thing I did right off college is not to try to escape interviews. In fact, I challenged myself to apply for a PR internship. My writing was a stand out in the field, but it also came with a hard knock on my interpersonal communication skills. You just got to face it. Face your fears and just smile. Today, I'm a keynote speaker myself, a communication coach, and a PR expert to several multinational brands worldwide. I have found my real passion in sharing the message that anyone can do it. Communication is not an innate gift but a skill anyone can learn. The desire to learn to ""be better"" is the one that's inherent in all of us. I'm here to show you the ticket to discovering the world behind that fear by showing you effective ways to communicate even when you're anxious about it. I have faced the same fears in my career and personal life, we all face it maybe just at varying levels. What is important is to be able to prepare yourself to cope in these situations. Maybe you've suffered from a mistake before and you want a different outcome this time. Communication is not a fiend but a friend. If you can work it in your favor, then expect positive outcomes."