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Zadio is a strong and funny woman who discovered shocking financial malpractice while working for Oxfam. Soon she discovered that finanial difficulty pushed this "inept" manager to help himself from the Oxfam coffers. Practice derived from his "deranged" moral values, centred on a self developed philosophy of "bullshitting." Not to mention the daily struggle Zadio experienced with volunteers - Julie in particular while trying to change the shop for the better. This combine with the trouble of bringing up her two teenage girls. Above all, this is an interesting book and funny at places.