Andere Kunden interessierten sich auch für
![Individual Case Study Report. A Change of Leadership Style within the]( "Individual Case Study Report. A Change of Leadership Style within the")
Individual Case Study Report. A Change of Leadership Style within the "Lufthansa Technik" Using Expert Interviews and SWOT-Analysis18,95 €![Service quality in ski resorts, The case of ski resorts in Greece]( "Service quality in ski resorts, The case of ski resorts in Greece")
Service quality in ski resorts, The case of ski resorts in Greece23,99 €![The challenges of International Human Resource Management within Multinational Enterprises]( "The challenges of International Human Resource Management within Multinational Enterprises")
The challenges of International Human Resource Management within Multinational Enterprises18,95 €![Debating CEO duality within the company]( "Debating CEO duality within the company")
Debating CEO duality within the company18,95 €![The role of mission and its position within the strategic management process]( "The role of mission and its position within the strategic management process")
The role of mission and its position within the strategic management process14,99 €![Concept of leadership and management within the manufacturing industry]( "Concept of leadership and management within the manufacturing industry")
Concept of leadership and management within the manufacturing industry17,95 €![The relationship between Project Management Office (PMO) and project management success within organizations]( "The relationship between Project Management Office (PMO) and project management success within organizations")
The relationship between Project Management Office (PMO) and project management success within organizations5,99 €
Research Paper (postgraduate) from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Brighton (School of Service Management), course: International Hospitality Management, language: English, abstract: During the last years, quality and consistent service experience has become crucial factor in the hospitality industry; shareholders invest only in reliable products, customers become more demanding and evaluate the received services more critically and the employees drive for training and development. Continuously change and rethinking is required to keep track.The author will analyze the change strategies used by Starwood Hotels & Resorts to launch the quality management tool Six Sigma in order to reduce the amount of bad service encounters and align the organization into one direction. The 5-P model was chosen, as it gives a simple and logical approach to the purpose for change, priorities during the implementations, involved people, change process as well as the proof of the change outcome.The analysis shows, that the successful top - down transformational change approach by Starwood Hotels & Resorts Executives led to short - term financial benefits and increased guest satisfaction and employee motivation in the long run.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.