
A Good Apology
Four Steps to Make Things Right
Versandkostenfrei!
Versandfertig in 2-4 Wochen
27,99 €
inkl. MwSt.
PAYBACK Punkte
14 °P sammeln!
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their r...
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--
Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.