A Guide for Service Professionals - Gutmayer, Wilhelm;Stickler, Johann;Gartlgruber, Karl Heinz
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Service: from good to great!Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.…mehr

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Service: from good to great!Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential. It doesn't end there. Excellent recommendations while taking a guest's order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.