Human behaviour flows from three main sources: desire, emotion and knowledge"Most children willingly accept dental treatment when approached in a positive, supportive manner, but for those who exhibit considerable anxiety or problematic behaviour require child behaviour management skills in the form of expressive communication, empathetic listening, and coaching. Treatment of the fearful and anxious or physically resistive child is a formidable task. Successful and efficient management of those children requires considerable time, effort and expertise from the dental practitioner.