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  • Broschiertes Buch

Increasing volume and heterogeneity of computer devices require changing existing, highly specialized IT services. Users, however, want to combine and individualize services to achieve their business goals. By gradually hiding the technical complexity of systems, this thesis proposes a process-aware reference architecture to connect services and users' expectations that is validated using case studies from different areas of the university.

Produktbeschreibung
Increasing volume and heterogeneity of computer devices require changing existing, highly specialized IT services. Users, however, want to combine and individualize services to achieve their business goals. By gradually hiding the technical complexity of systems, this thesis proposes a process-aware reference architecture to connect services and users' expectations that is validated using case studies from different areas of the university.