There is an increasing population of students coming to college who challenge and frustrate staff. This practical guide prepares college and university staff with direction when working with these students in a variety of college environments, including community colleges, 4-year institutions and online learning environments.
There is an increasing population of students coming to college who challenge and frustrate staff. This practical guide prepares college and university staff with direction when working with these students in a variety of college environments, including community colleges, 4-year institutions and online learning environments.
Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA. Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.
Inhaltsangabe
Contents Preface Part I: Foundations and Theory Chapter 1: Introduction: Defining Disruptive and Dangerous Behavior Chapter 2: Understanding Student Backgrounds and Experiences Chapter 3: Calming the Initial Crisis Chapter 4: Motivating and Inspiring Change Chapter 5: Managing Ongoing Behaviors Chapter 6: The Campus BIT, Threat Assessment, Dangerousness Part II: Practical Application Chapter 7: Advice for Residential Life Staff Chapter 8: Advice for Academic Advisors Chapter 9: Advice for Front Office Staff Chapter 10: Advice for Case Management Staff Chapter 11: Advice for Student Activities Staff Chapter 12: Campus-Wide Staff Training and Processes Chapter 13: Conclusion Afterword: A Little Dignity Please... Joseph Allen Appendix A: Scenario-Based RA Training Appendix B: Reality Therapy WDEP Worksheet References
Contents Preface Part I: Foundations and Theory Chapter 1: Introduction: Defining Disruptive and Dangerous Behavior Chapter 2: Understanding Student Backgrounds and Experiences Chapter 3: Calming the Initial Crisis Chapter 4: Motivating and Inspiring Change Chapter 5: Managing Ongoing Behaviors Chapter 6: The Campus BIT, Threat Assessment, Dangerousness Part II: Practical Application Chapter 7: Advice for Residential Life Staff Chapter 8: Advice for Academic Advisors Chapter 9: Advice for Front Office Staff Chapter 10: Advice for Case Management Staff Chapter 11: Advice for Student Activities Staff Chapter 12: Campus-Wide Staff Training and Processes Chapter 13: Conclusion Afterword: A Little Dignity Please... Joseph Allen Appendix A: Scenario-Based RA Training Appendix B: Reality Therapy WDEP Worksheet References
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