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Business Process Outsourcing (BPO) is one of the most promising and fastest growing industrial segments in the Information Technology Enabled Services (ITES) industry. It is a strategy that promotes in a unique way either by putting-in new technology or applying existing technology to improve a process. India has witnessed tremendous developments in the field of communication, power and software, making it a global hub and a popular outsourcing destination for manufacturers. BPO players concentrate heavily on voice-related tasks, with 70% of the work related to making and taking calls on activities spanning customer care to technology helpdesks. The 400 odd companies that make up the fabric of the Indian BPO industry span a fairly broad range of industries.