Part 1: IntroductionChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Boriana Rukanova, Niels Bjørn-Andersen, Fred van Ipenburg, Stefan Klein,Godfried Smit, Yao-Hua TanPart 2: Living LabsChapter 2: Introduction to the Living Lab Approach . . . . . . . . . . . . . . . . . 31Allen Higgins, Stefan KleinChapter 3: Beer Living Lab – Intelligent Data Sharing . . . . . . . . . . . . . . . . 37Boriana Rukanova, Ziv Baida, Jianwei Liu, Eveline van Stijn, Yao-Hua Tan,Wout Hofman, Rolf T. Wigand, Fred van IpenburgChapter 4: Paper Living Lab – Integration of SMEs . . . . . . . . . . . . . . . . . . 55Jussi Autere, Kari Korpela, Katrine AugustinussenChapter 5: Food Living Lab – Complexity of Export Trade . . . . . . . . . . . . 73Stefan Henningsson, Niels Bjørn-Andersen, Alexander Schmidt,Barbara Flügge, Helle Zinner HenriksenChapter 6: Drug Living Lab – Cold Chain Monitoring . . . . . . . . . . . . . . . . 91Allen HigginsChapter 7: Drug Living Lab – Supply Chain Security and Control . . . . . . 109Stefan Klein, Allen Higgins, Alexander Kipp, AnitaManganChapter 8: The Concept of Living Labs as Social Infrastructuresfor Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Allen Higgins, Stefan KleinPart 3: ITAIDE Information Infrastructure (I3) FrameworkChapter 9: ITAIDE Information Infrastructure (I3) Framework . . . . . . . 137Stefan Henningsson, Richard Budel, Uri Gal, Yao-Hua TanChapter 10: Information Technology (IT) . . . . . . . . . . . . . . . . . . . . . . . . . . . 157Ziv Baida, Frank Koldijk, Yao-Hua Tan, Allen HigginsChapter 11: Standardised Data Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175Barbara Flügge, Alexander Schmidt, Marta Raus, Tobias VogelChapter 12: Interoperability Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201Slawomir Ulankiewicz, Stefan Henningsson, Niels Bjørn-Andersen,Barbara FlüggeChapter 13: Procedure Redesign Methods . . . . . . . . . . . . . . . . . . . . . . . . . . 223Jianwei Liu, Wout Hofman and Yao-Hua TanChapter 14: Network Collaboration Models . . . . . . . . . . . . . . . . . . . . . . . . . 255Stefan Klein, Allen Higgins, Boriana RukanovaPart 4: Lessons for PracticeChapter 15: Value Assessment of Business-to-GovernmentIT Innovations: The Case of e-Customs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 273Alexander Kipp, Marta Raus, Janwei Liu, Stefan KleinChapter 16: Implementation Framework for e-Solutionsfor Trade Facilitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285Eveline van Stijn, Thayanan Phuaphanthong, Somnuk Keretho,Markus Pikart, Wout Hofman, Yao-Hua TanPart 5: ConclusionsChapter 17: Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321Yao-Hua Tan, Niels Bjorn-Andersen, Stefan Klein, Boriana Rukanova,Fred van Ipenburg, Godfried SmitGlossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333Annex 1: Overview of Systems Envisaged in the MASP . . . . . . . . . . . . . . . 343Annex 2: AS-IS Process Model for Beer Export to the US . . . . . . . . . . . . . 351Annex 3: The Legal Environment of the MASP . . . . . . . . . . . . . . . . . . . . . 352Annex 4: Stepwise Approach to Derive Deployable Artifacts . . . . . . . . . . 353Annex 5: Simplified Interaction Model for the Exportof Dairy Products from Denmark to Russia . . . . . . . . . . . . . . . . 354Annex 6: Excerpt of an XML Schema for Goods Items that are Appliedin Transit Declarations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357List of References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363