Admit It! - Galati, Craig S.
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When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"

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When did delivering mediocre client service become acceptable? It didn't! Then why do so many professional service firms fail to deliver excellent client service? Craig gives you 21 reminders that will make your clients say "wow!"