Ingrid Bens

Advanced Facilitation Strategies

Tools and Techniques to Master Difficult Situations

• Broschiertes Buch

Produktbeschreibung

This book offers a hands-on resource that supports the efforts of facilitators conducting difficult and complex facilitations. It goes beyond the basics of the author's bestselling Facilitating with Ease! (07879-5194-3) and provides tools and techniques that will take a facilitator to the next level of personal mastery. It is a reality-based playbook that seeks to coach and provides the novice as well as the experienced facilitator with the tools and strategies to help diagnose and manage complex situations.

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Advanced Facilitation Strategies

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to
_ Become better at diagnosing facilitation assignments and creating effective process designs
_ Broaden their repertoire of tools tomake impromptu design changes whenever they are needed
_ Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people

This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations-assessment, design, contracting, implementation, and follow-up-and shows how to implement each step to maximize effectiveness.

Advanced Facilitation Strategies, with an accompanying CD-Rom, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners.

Praise for Ingrid Bens's Facilitating with Ease!

"Facilitating with Ease! is a gold mine of tools, tips, and wisdom, useful for both novices and experts. In a world where everyone must facilitate or fall behind, this guide will help you stay ahead!"
-Jim Gannon, senior vice president of human resources development, Royal Bank Financial Group

"Facilitating with Ease! is a must-have resource. I've been in OD for fifteen years and this is one of my 'go-to' books."
-Rob Mullins, senior training consultant, The Boeing Company

"Facilitating with Ease! is so thorough and so well organized, we've made it the centerpiece of our facilitator training program."
-Karen H. Wunderlin, president, Wunderlin Consulting

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Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 272
• Erscheinungstermin: 1. Juli 2005
• Englisch
• Abmessung: 280mm x 216mm x 15mm
• Gewicht: 795g
• ISBN-13: 9780787977306
• ISBN-10: 0787977306
• Artikelnr.: 14720364

Autorenporträt

Ingrid Bens is a Certified Professional Facilitator with over 25 years experience as a freelance consultant in both the private and the public sectors. She is the author of several best selling books on facilitation and the only validated certification test for facilitators.

Inhaltsangabe

Introduction xi
1 - Advanced Strategies Overview 1
Your Personal Philosophy of Facilitation 3
The Three Levels of Competence 5
Where Are You Now?-Self-Assessment 7
The Power of Your Presence 13
Personal Projection Assessment 14
What is O.D.? 16
Working as a Consultant 17
Two Forms of Consulting 18
Expanding Your Power Base 19
Gaining the Authority to Facilitate 22
Losing the Facilitator Role 23
Maintaining and Regaining the Role 25
The Two Types of Interventions 27
Deepening Your Process Responses 28
Managing the Role of Leaders 31
When the Boss is in the Room 32
Enhancing Your Questioning Skills 34
Asking Complex, High Quality Questions 36
Advanced Facilitation in Action 38
Advanced Skills Observation Sheet 39
Debriefing Your Experience 40
The Five Rules of Facilitation 41
2 - The Complexities of Decision Making 45
Shifting Group Focus from "What" to "How" 47
Decision Dilemma #1 - Lack of Clarity About Whether the Group 48
Is Making Decisions
Decision Dilemma #2 - Lack of Clarity About Empowerment 53
Decision Dilemma #3 - Confusion About Which Decision-Making Method to Use
55
Decision Dilemma #4 - Use of Positional Processes 57
Decision Dilemma #5 - The Presence of Group Think 59
Decision Dilemma #6 - Lack of Techniques to Overcome Blocks to Agreement 61
Decision Dilemmas Summary Chart 63
More on Decision-Making Options 64
More on Compromise 64
Overcoming Problems with Compromise 65
More on Majority Voting 66
Overcoming Problems with Majority Voting 66
More on Multivoting 67
Overcoming Problems with Multivoting 68
More on Consensus Building 69
Comparing Consensus and Consensus Building 70
Overview of the Consensus-Building Process 71
Overcoming Problems with Consensus Building 72
Tools Overview 73
The Decision-Making Roadmap 74
Decision-Making Checklist 75
Decision Effectiveness Exit Survey Elements 76
Decision Effectiveness Survey 77
3 - Conflict Management Strategies 79
Operating Under Mistaken Assumptions 81
The Importance of Making Interventions 84
Knowing When to Intervene 85
Nine Ways to Intervene 86
The Art of Positive Confrontation 90
Monitor Your Self-Talk 92
When Nothing Works! 93
Conflict Senerios:
1. Role Confusion - What's a facilitator? 94
2. The Personal Attack - Who are you anyway? 96
3. Lack of Authority - You can't facilitate me! 98
 4. Unclear Meeting Goal - What's this about? 100
5. Agenda Overload - We're going to discuss all that!?! 102
6. Mistaken Assumptions - Who told you that? 104
7. Hidden Agendas - Wish we were talking about the real issues. 106
8. Resistance and Lack of Buy-in - What's in it for me? 108
9. Resistance to Process - Don't fence us in! 110
10. Lack of Norms - We don't need rules! 112
11. Ignoring Group Norms - Oh those rules! 114
12. The Over-Participant - And furthermore 116
13. The Under-Participant - I have nothing to add! 118
14. The Positional Debate - I'm right; you're wrong! 120
15. The Joker - Aren't I Funny! 122
16. Side-Chatters - Psst, Psst, Psst 124
17. Side-Trackers - On another note 126
18. Blocking - I simply won't support this decision. 128
19. Unresolved Conflicts - This goes way back! 130
20. Cynicism - Why bother! 132
21. Sarcasm - This is typical of you! 134
22. Stuck - Are we still talking about that? 136
23. Conflict Erupts - Let me tell you how I really feel! 138
24. A Member Storms Out - I'm not listening to this! 140
25. Unwilling to Take Responsibility - I'm not doing it! 142
26. Losing Authority - Have I lost you? 144
27. Blocked Consensus - Why can't we agree? 146
28. Lack of Closure - Let's finish this later. 148
29. Lack of Feedback - Let's talk later! 150
30. Lack of Follow-Through - Nothing ever happens! 152
4 - Consulting Strategies for Facilitators 155
Step 1 - Assessment 158
Question Development 160
Sample Assessment Questions 161
Checklist for Conducting Effective Interviews 163
Identifying the Client 164
Data Analysis Worksheet 165
Step 2 - Design 166
Session Design Worksheet 168
Session Design Components 170
Session Design Template 172
Design Checklist 173
Step 3 - Contracting 174
Proposing a Process Design 176
Dealing with Resistance 178
Characteristics of a Strong Contract 179
Sample Letter of Agreement 180
Step 4 - Implementation 182
Starting a Facilitation 184
During a Facilitation 184
Ending a Facilitation 185
Planning for Action 186
Troubleshooting the Action Plans 187
Step 5 - Follow-up 188
Monitoring and Evaluating Results 190
Reporting on Progress 191
Meeting Evaluation Form 192
5 - Essential Processes for Facilitators 193
Strategic Planning 195
Change Management 198
Project Management 201
Benchmarking 204
Priority Setting 207
Large Group Problem Solving 210
Process Improvement 214
Survey Feedback 217
Win/Win Negotiation 220
Customer Service Improvement 224
Team Launch 227
New Leader Integration 230
Conflict Mediation 233
Coaching 237
References 241
About the Author 245
How to Use the Accompanying CD-ROM 247