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Maintaining quality in educational institutions is no different from that of industry or business.In higher education this quality has become a priority as a result of the demands from internal and external stakeholders.Quality assurance mechanisms to measure the various operations and processes have increased. In measuring their core business that of teaching, administrators in higher education use students evaluations of faculty and instruction to evaluate the effectiveness of teaching and learning.The primary purpose of this research was to explore students, lecturers and administrators perceptions on the purpose, usefulness and satisfaction with the evaluation process, and also to ascertain students views on the effectiveness of the instruction they received. Two focus group sessions comprising of six senior lecturers and four student union representatives were conducted. In measuring their core business, that of teaching, administrators in higher education use students evaluations of faculty and instruction to evaluate the effectiveness of teaching and learning.Chief among the recommendations was a need to resensitise students, lecturers, and administrators about the process.