The competitive field of business is ever expanding and evolving. Stay ahead of the curve by taking a crash-course in the latest critical skills required for managers and leaders to achieve lasting business success.
The competitive field of business is ever expanding and evolving. Stay ahead of the curve by taking a crash-course in the latest critical skills required for managers and leaders to achieve lasting business success.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Contents Acknowledgments ix Preface xi A Guide to Using This Book xiii SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1 CHAPTER 1: BASIC MANAGEMENT 3 The Roles of Manager 3 Creating the Right Environment 6 The Nature of Decision Making 7 Characteristics of a Healthy Workplace 7 Effective Communication: Honing the Key Skill 8 The Content of Business Communication 9 Communication Process 10 Questioning Styles 12 Elements of Communication 14 Purposeful Communication—The Skill in Service 17 Using Communication to Manage Up 17 Communicating Organizational Goals 18 Running Effective Meetings 18 CHAPTER 2: PERFORMANCE MANAGEMENT 25 The Process of Managing 25 Tools of Managing 31 Fundamentals of Motivation 32 Herzberg's Model 33 Countering Workplace Dissatisfaction 36 Uncovering Employees' Motivators 39 Delegation for Growth and Development 40 Two-Way Benefits of Delegating 40 The Process of Delegating 42 When to Delegate—and When Not To 44 Coaching to Boost Performance 45 Occasions for Coaching 46 The Process of Coaching 47 The Mechanics of Coaching 47 CHAPTER 3: MANGING STAFF CHANGES 53 Dealing with Change 53 Reasons for Hiring 55 Right Fit 55 Fluctuating Economy 57 Variable Skill Levels 59 Loyalty and Commitment 59 Outsourcing 60 Personnel Expectations 61 The Hiring Process—Recruiting 64 The Hiring Process—Interviewing 72 General Competency 74 Job-Specific Competency 76 Interview Format 85 Active Listening 87 Selection Guidelines 88 CHAPTER 4: MANAGING PROJECTS 91 The Triple Constraints 92 The Project Team 94 Project Flow 94 Differentiating Operations from Projects 96 Initiating a Project 97 Planning a Project 109 Executing a Project 123 Completing a Project 130 Case Study 1: Moderate Complexity Project 132 Case Study 2: High-Risk Project 133 Section I Action Items 137 SECTION II: SENIOR MANAGEMENT SKILLS 139 CHAPTER 5: STRATEGIC THINKING 141 Why Managers Need to Think Strategically 141 A Strategic Frame of Reference 143 Elements of the Strategic Frame of Reference 145 Understanding the Operational Mission 149 The Anatomy of a Strategic Vision 153 Understanding Customer Sensitivities 153 Creating a Strategic Advantage 155 Making the Vision a Reality 159 CHAPTER 6: LEADERSHIP 163 Leadership Self-Assessment 164 Behavior of a Leader 167 Measures of Success 174 Leveraging Your Leadership Style 176 Leadership Image 181 Building Power and Influence 184 Assessment #1: Your Power Potential 185 Assessment #2: Your Power Profile 187 Assessment #3: Group Leadership Qualities 188 Influence 190 Enlightened Office Politics 192 Motivating Difficult People 202 The Staller 202 The Emotional Hothead 202 The Complainer 202 The Backstabber 203 Ms. or Mr. Perfect 203 Section II Action Items 208 Appendix A: Self-Assessment on Comfort Level with Delegation 211 Appendix B: Coaching Planning Worksheet 213 Appendix C: Project Management Planning Template 215 Glossary 219 Index 223
Contents Acknowledgments ix Preface xi A Guide to Using This Book xiii SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1 CHAPTER 1: BASIC MANAGEMENT 3 The Roles of Manager 3 Creating the Right Environment 6 The Nature of Decision Making 7 Characteristics of a Healthy Workplace 7 Effective Communication: Honing the Key Skill 8 The Content of Business Communication 9 Communication Process 10 Questioning Styles 12 Elements of Communication 14 Purposeful Communication—The Skill in Service 17 Using Communication to Manage Up 17 Communicating Organizational Goals 18 Running Effective Meetings 18 CHAPTER 2: PERFORMANCE MANAGEMENT 25 The Process of Managing 25 Tools of Managing 31 Fundamentals of Motivation 32 Herzberg's Model 33 Countering Workplace Dissatisfaction 36 Uncovering Employees' Motivators 39 Delegation for Growth and Development 40 Two-Way Benefits of Delegating 40 The Process of Delegating 42 When to Delegate—and When Not To 44 Coaching to Boost Performance 45 Occasions for Coaching 46 The Process of Coaching 47 The Mechanics of Coaching 47 CHAPTER 3: MANGING STAFF CHANGES 53 Dealing with Change 53 Reasons for Hiring 55 Right Fit 55 Fluctuating Economy 57 Variable Skill Levels 59 Loyalty and Commitment 59 Outsourcing 60 Personnel Expectations 61 The Hiring Process—Recruiting 64 The Hiring Process—Interviewing 72 General Competency 74 Job-Specific Competency 76 Interview Format 85 Active Listening 87 Selection Guidelines 88 CHAPTER 4: MANAGING PROJECTS 91 The Triple Constraints 92 The Project Team 94 Project Flow 94 Differentiating Operations from Projects 96 Initiating a Project 97 Planning a Project 109 Executing a Project 123 Completing a Project 130 Case Study 1: Moderate Complexity Project 132 Case Study 2: High-Risk Project 133 Section I Action Items 137 SECTION II: SENIOR MANAGEMENT SKILLS 139 CHAPTER 5: STRATEGIC THINKING 141 Why Managers Need to Think Strategically 141 A Strategic Frame of Reference 143 Elements of the Strategic Frame of Reference 145 Understanding the Operational Mission 149 The Anatomy of a Strategic Vision 153 Understanding Customer Sensitivities 153 Creating a Strategic Advantage 155 Making the Vision a Reality 159 CHAPTER 6: LEADERSHIP 163 Leadership Self-Assessment 164 Behavior of a Leader 167 Measures of Success 174 Leveraging Your Leadership Style 176 Leadership Image 181 Building Power and Influence 184 Assessment #1: Your Power Potential 185 Assessment #2: Your Power Profile 187 Assessment #3: Group Leadership Qualities 188 Influence 190 Enlightened Office Politics 192 Motivating Difficult People 202 The Staller 202 The Emotional Hothead 202 The Complainer 202 The Backstabber 203 Ms. or Mr. Perfect 203 Section II Action Items 208 Appendix A: Self-Assessment on Comfort Level with Delegation 211 Appendix B: Coaching Planning Worksheet 213 Appendix C: Project Management Planning Template 215 Glossary 219 Index 223
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