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Recognizing that companies went bust when the market for their products dried up, Levitt set out to learn why. The manifesto he produced aimed to upend conventional wisdom that viewed a companyâ s product as paramount. Levitt saw the customer as central to the success of any business, and urged companies in every industry to look at their products from the customersâ point of view.

Produktbeschreibung
Recognizing that companies went bust when the market for their products dried up, Levitt set out to learn why. The manifesto he produced aimed to upend conventional wisdom that viewed a companyâ s product as paramount. Levitt saw the customer as central to the success of any business, and urged companies in every industry to look at their products from the customersâ point of view.
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Autorenporträt
Dr Monique Diderich holds a masters degree in psychology from the University of Groningen and a doctorate in sociology from the University of Nevada, Las Vegas.