Frontmatter -- Contents -- Introduction -- Transcription Notation -- 1. Erving Goffman: Sociology by Metaphors -- 2. Units of Natural Conversation -- 3. Remedial Moves in English -- 4. Remedial Moves as Illocutionary Acts -- 5. Remedial Interchanges and Other Aspects of Conversational Organisation -- 6. A Basis for the Cross-Cultural Study of Remedial Interchanges -- Notes -- Bibliography