Award Winning Customer Service - Evenson, Renee
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When it comes to customer service, good just isn't good enough. To stand out from the crowd, a company needs to deliver EXCELLENT service to their customers. Award- Winning Customer Service shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company s level of customer service, the book is an essential reference for anyone seeking to make customers feel truly valued.

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Produktbeschreibung
When it comes to customer service, good just isn't good enough. To stand out from the crowd, a company needs to deliver EXCELLENT service to their customers. Award- Winning Customer Service shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company s level of customer service, the book is an essential reference for anyone seeking to make customers feel truly valued.
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Autorenporträt
REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.