Bad Services - Downe, Lou
24,99 €
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Erscheint vorauss. 11. November 2025
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  • Broschiertes Buch

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality. 'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges. In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver…mehr

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Produktbeschreibung
Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality. 'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges. In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive. 'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery. The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence. 'Bad Services' is the sequel to the international bestseller 'Good Services'.
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Autorenporträt
Lou Downe ist ehemalige Designdirektorin der britischen Regierung, wo sie die Disziplin Service Design entwickelte und mit 1000 Designer*innen eines der größten und einflussreichsten Designteams im Vereinigten Königreich bildete - sie gewannen den Design of the Year Award und Downe selbst den D&AD-Award für ihr Lebenswerk. Downe wurde außerdem zu einer der 50 besten kreativen Köpfe Großbritanniens und einer der 100 einflussreichsten Persönlichkeiten im Bereich Digital Government weltweit gewählt und schreibt regelmäßig über Design. Derzeit ist sie Direktorin für Design und Transformation der britischen Regierung, wo sie den Wandel im britischen Wohnungssektor vorantreibt. Sie ist Autorin des internationalen Bestsellers 'Good Services'.