Mark Graham Brown

Baldrige Award Winning Quality

How to Interpret the Baldrige Criteria for Performance Excellence

• Broschiertes Buch

Produktbeschreibung

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• 18th edition
• Seitenzahl: 408
• Erscheinungstermin: 21. August 2013
• Englisch
• Abmessung: 279mm x 215mm x 25mm
• Gewicht: 977g
• ISBN-13: 9781439893821
• ISBN-10: 1439893829
• Artikelnr.: 38433779

Autorenporträt

Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig

Inhaltsangabe

Introduction
Understanding the Malcolm Baldrige National Quality Award
Preparing an application for the Baldrige Award
Key themes and relationships Among the criteria
Understanding the Baldrige Award Scoring Scale
Interpreting the Criteria for the Organizational Profile
Interpreting the Criteria for Leadership (1)
Interpreting the Criteria for Strategic Planning (2)
Interpreting the Criteria for Customer and Market Focus (3)
Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
Interpreting the Criteria for Human Resource Focus (5)
Interpreting the Criteria for Process Management (6.0)
Interpreting the Criteria for Business Results (7.0)
Preparing for a Site Visit
Using a Baldrige Assessment as a Strategic Planning tool
Further Readings
Appendix A: State Awards Based on the Baldrige Criteria