Carol M. Lehman, Debbie D. Dufrene

BCOM (with Printed Access Card)

• Broschiertes Buch

Produktbeschreibung

Created through a "student-tested, faculty-approved" review process, Lehman/DuFrene's BCOM3 offers an engaging, accessible solution to accommodate the diverse lifestyle of today's learners. Interactive, engaging coverage of the latest business communication developments promises to keep the reader turning page after page within a streamlined design that connects the reader to the latest happenings in business communication as well as the skills critical for success. A full suite of learning tools includes innovative resources, such as Write Experience for immediate feedback on writing and CourseMate for online interactive support.

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Produktdetails

• Verlag: Cengage Learning EMEA / South Western College
• 3. Aufl.
• Seitenzahl: 288
• Erscheinungstermin: 30. September 2011
• Englisch
• Abmessung: 275mm
• Gewicht: 826g
• ISBN-13: 9781111527778
• ISBN-10: 1111527776
• Artikelnr.: 32314485

Autorenporträt

Lehman, Carol
Dr. Carol Lehman is a professor emerita in the Management and Information Systems Department at Mississippi State University, an AACSB-accredited school. She has more than 25 years of experience teaching business communication. Dr. Lehman earned a bachelor's and master's degrees in business education from the University of Southern Mississippi, and her doctorate from the University of Arkansas. Dr. Lehman has taught organizational communication, a core requirement for all business majors, and an MBA-level multimedia presentations course. She is a frequent presenter at the national and regional meetings of the Association for Business Communication (ABC). She and Dr. DuFrene sponsor the Meada Gibbs Outstanding Teacher Award for ABC. Her consulting and training activities for industry have focused on multimedia development, business presentations and written communication.

DuFrene, Debbie
Dr. Debbie DuFrene is an associate dean of the Rusche College of Business at Ste

phen F. Austin State University, an AACSB-accredited school. She has more than 25 years of experience teaching business communication, including 20 years at Stephen F. Austin. Dr. DuFrene earned her bachelor's and master's degrees in business education from Nicholls State University and her doctorate from the University of Houston. She serves on the international board of directors for the Association for Business Communication and has been a business communication consultant to various organizations from the business, industry and education sectors. She and Dr. Lehman sponsor the Meada Gibbs Outstanding Teacher Award for the Association for Business Communication (ABC).

Inhaltsangabe

1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
3. Planning Spoken and Written Messages.
4. Preparing Spoken and Written Messages.
5. Communicating Electronically.
6. Delivering Good- and Neutral-News Messages.
7. Delivering Bad-News Messages.
8. Delivering Persuasive Messages.
9. Understanding the Report Process and Research Methods.
10. Managing Data and Using Graphics.
11. Organizing and Preparing Reports and Proposals.
12. Designing and Delivering Business Presentations.
13. Preparing Résumés and Application Messages.
14. Interviewing for a Job and Preparing Employment.
Grammar and Usage Appendix.
References.
Index.