LYNNE CURRY, PH.D., is President of The Growth Company, Inc., Alaska's largest management consulting firm. An expert workplace coach, HR consultant, trainer, and mediator, she pens a weekly business column for the Alaska Dispatch News.
Inhaltsangabe
CONTENTS FOREWORD BY GARY NAMIE, PH.D. vii ACKNOWLEDGMENTS xi INTRODUCTION: Intimidated No More—You Can Do It 1 CHAPTER 1 Are You a Bully Magnet? 9 CHAPTER 2 You Can Run, but You Can't Hide: Bullies Don't Go Away on Their Own 21 CHAPTER 3 Doormats Can Change: Here's What It Takes 25 CHAPTER 4 Wounded Rhinos, Shape-Shifters, Character Assassins, and Other Bullies 32 CHAPTER 5 It's Your Choice: To Confront or Not to Confront 47 CHAPTER 6 Put on Your Game Face: Don't Play by the Bully's Rules 60 CHAPTER 7 The Eight Most Common Bully Traps and How to Avoid Them 69 CHAPTER 8 How to Overcome the Bully's Favorite Weapon—an Outpost in Your Mind 84 CHAPTER 9 Countering Bully Tactics and Bully Speak 92 CHAPTER 10 Turn the Tables on a Bully with One Easy Move 103 CHAPTER 11 Create the You Who Won't Knuckle Under 108 CHAPTER 12 How to Silence the Angry, Aggressive Jerk 117 CHAPTER 13 How to Handle a Scorched-Earth Fighter 124 CHAPTER 14 Defusing the Silent Grenade 131 CHAPTER 15 Seeing Through the Shape-Shifting Mr. Hyde 135 CHAPTER 16 Pierce the Facade; Topple the Narcissist 142 CHAPTER 17 Take Down the Rhino Before It Charges 148 CHAPTER 18 Undoing a Character Assassin's Wounds to Your Reputation 152 CHAPTER 19 The Newest Character Assassin: The Cyberbully 156 CHAPTER 20 How to Survive the Bully Boss 164 CHAPTER 21 Handling the Bully Employee Without Getting Burned 173 CHAPTER 22 Nine Essential Strategies for Creating Your Game Plan 182 CHAPTER 23 The Right Way to Ask Managers and Others for What You Need 189 CHAPTER 24 Anger, the Bully, and You 197 CHAPTER 25 What Every Leader Should Know About Bullying 202 CHAPTER 26 What Human Resources Can and Should Do 209 CHAPTER 27 Bullying Isn't Illegal—or Is It? 216 CHAPTER 28 The Times Are Changing: Have You? 224 INDEX 237 ABOUT THE AUTHOR 244
CONTENTS FOREWORD BY GARY NAMIE, PH.D. vii ACKNOWLEDGMENTS xi INTRODUCTION: Intimidated No More—You Can Do It 1 CHAPTER 1 Are You a Bully Magnet? 9 CHAPTER 2 You Can Run, but You Can't Hide: Bullies Don't Go Away on Their Own 21 CHAPTER 3 Doormats Can Change: Here's What It Takes 25 CHAPTER 4 Wounded Rhinos, Shape-Shifters, Character Assassins, and Other Bullies 32 CHAPTER 5 It's Your Choice: To Confront or Not to Confront 47 CHAPTER 6 Put on Your Game Face: Don't Play by the Bully's Rules 60 CHAPTER 7 The Eight Most Common Bully Traps and How to Avoid Them 69 CHAPTER 8 How to Overcome the Bully's Favorite Weapon—an Outpost in Your Mind 84 CHAPTER 9 Countering Bully Tactics and Bully Speak 92 CHAPTER 10 Turn the Tables on a Bully with One Easy Move 103 CHAPTER 11 Create the You Who Won't Knuckle Under 108 CHAPTER 12 How to Silence the Angry, Aggressive Jerk 117 CHAPTER 13 How to Handle a Scorched-Earth Fighter 124 CHAPTER 14 Defusing the Silent Grenade 131 CHAPTER 15 Seeing Through the Shape-Shifting Mr. Hyde 135 CHAPTER 16 Pierce the Facade; Topple the Narcissist 142 CHAPTER 17 Take Down the Rhino Before It Charges 148 CHAPTER 18 Undoing a Character Assassin's Wounds to Your Reputation 152 CHAPTER 19 The Newest Character Assassin: The Cyberbully 156 CHAPTER 20 How to Survive the Bully Boss 164 CHAPTER 21 Handling the Bully Employee Without Getting Burned 173 CHAPTER 22 Nine Essential Strategies for Creating Your Game Plan 182 CHAPTER 23 The Right Way to Ask Managers and Others for What You Need 189 CHAPTER 24 Anger, the Bully, and You 197 CHAPTER 25 What Every Leader Should Know About Bullying 202 CHAPTER 26 What Human Resources Can and Should Do 209 CHAPTER 27 Bullying Isn't Illegal—or Is It? 216 CHAPTER 28 The Times Are Changing: Have You? 224 INDEX 237 ABOUT THE AUTHOR 244
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