Behind the Headset: The Call Center Handbook for the Customer Service Representative - Barnes, Trista
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A resource to help you navigate the call center environment, creating a path to your future. This book takes an in-depth look on how to succeed in an entry-level call center position. Be inspired to Reach your potential, create a solid foundation, and build your brand.

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A resource to help you navigate the call center environment, creating a path to your future. This book takes an in-depth look on how to succeed in an entry-level call center position. Be inspired to Reach your potential, create a solid foundation, and build your brand.