Steven Mccabe

Benchmarking in Construction

• Broschiertes Buch

Produktbeschreibung

Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is going to meet the new targets of increasing efficiency. Preferred contractors are increasingly being awarded contracts only if they can demonstrate the lean construction practices which benchmarking leads to. This accessible book will help the construction professional set up benchmarking systems. It explains the theoretical background and offers clear, practical guidance with extensive reference to case studies from 'best practice' firms.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 308
• Erscheinungstermin: 8. Mai 2001
• Englisch
• Abmessung: 244mm x 170mm x 17mm
• Gewicht: 535g
• ISBN-13: 9780632055647
• ISBN-10: 0632055642
• Artikelnr.: 22358095

Autorenporträt

Steven McCabe, Senior Lecturer in construction management, University of Central England.

Inhaltsangabe

Foreword by Gareth Thomas, Construction Productivity Network
Introduction
Getting to grips with the concepts
What is TQM and its importance to benchmarking
Facilitating a change in organisational culture
The use of critical success factors, processes and systems in benchmarking
Benchmarking customer satisfaction
How to become world class - the importance of models for achieving excellence
Moving from theory to practice - case studies of benchmarking and best practice including contributions from: AMEC, Mowlem, Hilton Hotel Group, Kaverner, Amey, Barhale and Miller Civil Engineering

Rezensionen

'This authoritative, comprehensive and admirably readable book iswell timed . All those involved in planning, managing and executingconstruction projects should make a point of reading and absorbingits wealth of background and practical advice.'
Gareth Thomas, Construction Productivity Network