Patricia Keehley, Neil Abercrombie

Benchmarking in the Public and Nonprofit Sectors

Best Practices for Achieving Performance Breakthroughs

• Gebundenes Buch

Produktbeschreibung

Benchmarking in the Public and Nonprofit Sectors

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources.

Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resourcewill help practitioners implement a quick, proven method as they search for solutions to their most pressing problems.

Praise for Benchmarking in the Public and Nonprofit Sectors

"This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies."
-W. David Patton, director, Center for Public Policy and Administration, University of Utah

Produktdetails

• Verlag: Wiley & Sons
• 2. Aufl.
• Seitenzahl: 256
• Erscheinungstermin: 1. Mai 2008
• Englisch
• Abmessung: 244mm x 187mm x 22mm
• Gewicht: 590g
• ISBN-13: 9780787998318
• ISBN-10: 0787998311
• Artikelnr.: 23437116

Autorenporträt

Patricia Keehley has more than 30 years of public and private sector management experience, including numerous benchmarking projects. She is the founder and president of the iKon Group, inc., a consulting firm specializing in providing performance improvement services to the public and nonprofit sectors. Formerly, she was assistant professor in the department of political science and criminal justice at Southern Utah University. Neil N. Abercrombie is a policy analyst for the Utah League of Cities and Towns. His research focuses on municipal finance, local government management, and municipal government and nonprofit sector collaboration.

Inhaltsangabe

Figures, Tables, Exhibits, and Worksheets. Acknowledgments. The Authors.
Introduction. PART ONE: WELCOME TO BENCHMARKING. 1. The Foundations of
Benchmarking. Historical Context. Benchmarking in the Twenty-First Century.
Summary. 2. Benchmarking and Performance Measures. Purpose of Performance
Measures. IPOLO Model of Performance Measures. Performance Measures and
Government. Performance Measures and Management. Importance of Measures,
Comparisons, and Benchmarking. Selecting Measures for Benchmarking.
Measurement Challenges in the Public and Nonprofit Sectors. Summary. PART
TWO: BENCHMARKING METHODS. 3. Preparing for Benchmarking. Determine
Readiness for Benchmarking. Select a Benchmarking Method. Major
Benchmarking Pitfalls. Summary. 4. The Traditional Benchmarking Method.
Other Views of the Benchmarking Methods. Eleven-Step Traditional
Benchmarking Method. Examples of Traditional Benchmarking. Warnings About
Traditional Benchmarking. Summary. 5. The Solution-Driven Benchmarking
Method. Snapshot of the Solution-Driven Method. Steps in the
Solution-Driven Method. Examples of Solution-Driven Benchmarking. Common
Sense or Methodology?. Warnings About the Solution-Driven Method. Summary.
PART THREE: BENCHMARKING IN SECTORS. 6. Benchmarking in State and Local
Government. Historical Overview. Benchmarking and State Governments. Why
State and Local Governments Pursue Benchmarking. Who Should Participate in
a Benchmarking Project? Is the Public Sector Better off Due to
Benchmarking? Criminal Intake in Salt Lake County, Utah: A Solution-Driven
Approach in the Public Sector. Summary. 7. Benchmarking in Nonprofits. What
Is a Nonprofit? Pressure to Benchmark. Nonprofit Leadership and
Solution-Driven Benchmarking. Examples of Solution-Driven Benchmarking in
Nonprofits. eNonprofit Benchmarks Study. Selecting Potential Benchmarking
Partners. Thinking Ahead. Summary. 8. Benchmarking in the International
Community. General Characteristics of International Benchmarking. Examples
of International Benchmarking. Lessons Learned. Summary. PART FOUR:
BENCHMARKING AND ACCOUNTABILITY. 9. Benchmarking for Improving
Accountability. What Is Accountability? Increased Attention to
Accountability. How Benchmarking Contributes to Accountability. Summary.
10. Benchmarking and Performing an Audit. Why Use Benchmarking in Audits?
Basic Benchmarking Skills for Auditors. Using Traditional Benchmarking in
Audits. Using Solution-Driven Benchmarking in Audits. An Example from the
DOI. Warnings About the Solution-Driven Method. Solution-Driven
Benchmarking and the Audit Plan. Summary. 11. Conclusion. Sustaining the
Momentum for Benchmarking: Creating a Learning Organization. Conducting
Needed Research. Next Steps. Resources. Glossary. References. Index.