Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments. This book was originally published as a special issue of the Journal of Access Services.
Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments. This book was originally published as a special issue of the Journal of Access Services.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Lori L. Driscoll has been Associate University Librarian and Chair of Access Services at the University of Florida Smathers Libraries since November of 2001. She has been a presenter and panellist on topics related to library technology and copyright at a variety of national conferences in addition to publishing articles of interest to the field of Access Services. W. Bede Mitchell has served as Dean of the Library and University Librarian at Georgia Southern University since August of 1999. He served as the 2007-2008 president of the Library Administration and Management Association.
Inhaltsangabe
EVOLVING LIBRARIES 1. Reflections on Academic Libraries in the 21st Century 2. People First: A New Zealand Approach to Staff Structure and Service 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom 4. The New Academic Library and Student Services 5. An Evaluation of Selected ASERL Web Pages: "Best Practices" for Serving Distance Learners 6. Video Reference and the Library Kiosk: Experimentation and Evaluation 7. Totem Kiosk Not Just for the Hotel Lobby 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services 9. 24-Hour Service at Georgia Southern University: 1989-2007 10. ALI-A Digital Archive of DAISY Books STAFF DEVELOPMENT 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity 12. Improving Circulation Services Through Staff Involvement 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training 15. Student Workers: Cross Training in the Academic Environment 16. Stacks Tour Project Presents Staff Development Opportunity COLLECTION MAINTENANCE 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials 19. Managing Lost and Missing Books EQUIPMENT CIRCULATION 20. Circulation on the Go-Implementing Wireless Laptop Circulation in a State University Academic Library 21. Laptop Circulation at Eastern Washington University 22. Beyond "Classroom" Technology: The Equipment Circulation Program at Rasmuson Library University of Alaska Fairbanks 23. Computer Reservation System COURSE RESERVES & COPYRIGHT 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves 25. Electronic Reserves Copyright and CMS Integration- Six Years Later 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries 27. Textbooks 101: Textbook Collection at the University of Minnesota INTERLIBRARY LOAN & DOCUMENT DELIVERY 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery 29. Books-on-Demand Pilot Program: An Innovative "Patron-centric" Approach to Enhance the Library Collection 30. Having Java in the Library Doesn't Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries 32. We Deliver! Randall Express Delivery Service 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University 35. Web Sites for Best Practices
EVOLVING LIBRARIES 1. Reflections on Academic Libraries in the 21st Century 2. People First: A New Zealand Approach to Staff Structure and Service 3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom 4. The New Academic Library and Student Services 5. An Evaluation of Selected ASERL Web Pages: "Best Practices" for Serving Distance Learners 6. Video Reference and the Library Kiosk: Experimentation and Evaluation 7. Totem Kiosk Not Just for the Hotel Lobby 8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services 9. 24-Hour Service at Georgia Southern University: 1989-2007 10. ALI-A Digital Archive of DAISY Books STAFF DEVELOPMENT 11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity 12. Improving Circulation Services Through Staff Involvement 13. Great Service Pays: A Model for Service Delivery in an Academic Music Library 14. ALOHA to New Learning: Uniting Student and Career Staff Through Training 15. Student Workers: Cross Training in the Academic Environment 16. Stacks Tour Project Presents Staff Development Opportunity COLLECTION MAINTENANCE 17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround 18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials 19. Managing Lost and Missing Books EQUIPMENT CIRCULATION 20. Circulation on the Go-Implementing Wireless Laptop Circulation in a State University Academic Library 21. Laptop Circulation at Eastern Washington University 22. Beyond "Classroom" Technology: The Equipment Circulation Program at Rasmuson Library University of Alaska Fairbanks 23. Computer Reservation System COURSE RESERVES & COPYRIGHT 24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves 25. Electronic Reserves Copyright and CMS Integration- Six Years Later 26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries 27. Textbooks 101: Textbook Collection at the University of Minnesota INTERLIBRARY LOAN & DOCUMENT DELIVERY 28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery 29. Books-on-Demand Pilot Program: An Innovative "Patron-centric" Approach to Enhance the Library Collection 30. Having Java in the Library Doesn't Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University 31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries 32. We Deliver! Randall Express Delivery Service 33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma 34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University 35. Web Sites for Best Practices
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