Kiran Mirchandani, Winifred Poster

Borders in Service

Enactments of Nationhood in Transnational Call Centres

• Gebundenes Buch

Produktbeschreibung

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

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Produktdetails

• Verlag: University of Toronto Press
• Seitenzahl: 288
• Erscheinungstermin: 26. September 2016
• Englisch
• Abmessung: 229mm x 155mm x 23mm
• Gewicht: 544g
• ISBN-13: 9781487500801
• ISBN-10: 1487500807
• Artikelnr.: 45194378

Autorenporträt

Kiran Mirchandani is at the Ontario Institute for Studies in Education, University of Toronto.

Inhaltsangabe

Acknowledgements
Introduction
Chapter 1
Enactments of Nationhood in Transnational Call Centers
Winifred R. Poster and Kiran Mirchandani
Part I:  Call Centers as Building Blocks for Narratives of the Nation-State
Chapter 2
"El Salvador Works": The Creation and Negotiation of a National Brand and
the Transnational Imaginary
Cecilia M. Rivas
Chapter 3:  Growing Downhill? Contestations of Sovereignty and the Creation
of Itinerant Workers in Guyanese Call Centers
Alissa Trotz, Kiran Mirchandani, and Iman Khan
Chapter 4
‘An Island Off the West Coast of Australia:’  Multiplex Geography and the
Growth of Transnational Tele-Mediated Service Work in Mauritius
Chris Benner and Jairus Rossi
Part II:  Constructing Nationally-Appropriate (and In-Appropriate) Workers
Chapter 5
We Serve the World: Everyday Nationalism and English in the Philippine
Offshore Call Centers
Aileen O. Salonga         
Chapter 6
Transnational Homies and The Urban Middle Class: Enactments of Class,
Nation, and Modernity in Guatemalan Call Centers
Luis Pedro Meoño Artiga        
Part III:  Caught in the Middle:  Labors of Borders and Crossings
Chapter 7
Migrations a L’Envers: Global Service work and Discursive Crossings
Sanae Elmoudden         
Chapter 8
Border Speech Between Two National Linguistic Ideologies: The Case of
Bilingual El Paso Call Centers
Josiah Heyman and Amado Alarcón       
Summary
Chapter 9
Conclusions: Borders in Service
Kiran Mirchandani and Winifred R. Poster      
List of Contributors