BPM - Another way of managing - Martín Navarro, Alicia;Medina, José Aurelio
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BPM or Business Process Management represents a way of managing organisations that is totally customer-oriented. Managing by processes allows the company to be more responsive to change, freeing it from departmental barriers. This method makes it possible to manage tasks in a standardised way, from start to finish, from the relationship with the supplier to the relationship with the end customer. The objective is to implement a total quality system in the process and to improve those activities that require it. This allows the added value generated by the continuous improvement of the process to be passed on directly to the customer.…mehr

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Produktbeschreibung
BPM or Business Process Management represents a way of managing organisations that is totally customer-oriented. Managing by processes allows the company to be more responsive to change, freeing it from departmental barriers. This method makes it possible to manage tasks in a standardised way, from start to finish, from the relationship with the supplier to the relationship with the end customer. The objective is to implement a total quality system in the process and to improve those activities that require it. This allows the added value generated by the continuous improvement of the process to be passed on directly to the customer.
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Autorenporträt
After working for several years in a multinational company and then running her own business, Dr. Alicia Martín Navarro joined the University of Cadiz in 2009. She holds a Master's degree in Business Administration and a PhD in Social Sciences. D. in Social Sciences, as well as numerous publications in the area of entrepreneurship and Information Systems.