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This action research examined current practices and
organizational structures in obtaining data in
relation to performance measurement and management
within the Victim Services sector in British
Columbia. Research in the area of performance
measures and management is somewhat sporadic with
limited research in the area of measures within the
Victim Services sector. The literature review
explored topics such as: organizational culture,
performance management, and strategic planning
because they all impact the implementation of such
measures. The research participants were the
employees from 150 programs of the Victim Services
sector in British Columbia who shared their
experiences through focus groups, interviews, and
surveys. The findings provided suggestions and
recommendations for best practices in incorporating
performance measures and program evaluation tools in
the Victim Services sector.
organizational structures in obtaining data in
relation to performance measurement and management
within the Victim Services sector in British
Columbia. Research in the area of performance
measures and management is somewhat sporadic with
limited research in the area of measures within the
Victim Services sector. The literature review
explored topics such as: organizational culture,
performance management, and strategic planning
because they all impact the implementation of such
measures. The research participants were the
employees from 150 programs of the Victim Services
sector in British Columbia who shared their
experiences through focus groups, interviews, and
surveys. The findings provided suggestions and
recommendations for best practices in incorporating
performance measures and program evaluation tools in
the Victim Services sector.