This is the first volume of a multi-volume set of veterinary practice leadership and management resources. Veterinarians will discover the concepts and tools that can enable them to help the staff in their practices develop into a team, one that eagerly responds to changes in the marketplace and is committed to improvement. Catanzaro has written in pragmatic terms about: the attitudes that promote a sense of teamwork; evaluating and developing your own leadership skills; the structure of a successful group; communication techniques; and Continuous Quality Improvement--all with an eye on the…mehr
This is the first volume of a multi-volume set of veterinary practice leadership and management resources. Veterinarians will discover the concepts and tools that can enable them to help the staff in their practices develop into a team, one that eagerly responds to changes in the marketplace and is committed to improvement. Catanzaro has written in pragmatic terms about: the attitudes that promote a sense of teamwork; evaluating and developing your own leadership skills; the structure of a successful group; communication techniques; and Continuous Quality Improvement--all with an eye on the special circumstances and dynamics within veterinary practices. Appendices include a glossary of terms, leadership calibration instruments, summary leadership skill sessions, and suggestions for additional reading. The next volume in the series will address key programs to enhance net income.
Thomas E. Catanzaro, DVM, MHA, FACHE, and diplomate of the American College of Healthcare Executives, is the first veterinarian to receive board certification from the American College of Healthcare Executives. He has 30 years of experience as a practitioner, a hospital services director for AAHA, and a consultant. Widely published and in demand as a speaker, Catanzaro addresses areas of skill that are not usually included in a veterinarian's formal education.
Inhaltsangabe
Introduction; Nurturing Your Leadership Competencies; Skill Is NotEnough; The Competencies Iceberg; Redesigning Leadership; Review;Chapter One The Foundation: Attitude of a Leader; Definition of aTeam Player; Personal Roles in the Team; Listening Skills; How toBuild a Team; The Infinity Model; The Values of Granddad; Review;Chapter Two The Framework: Skills of Leadership; Definition ofLeadership; Traits of Leadership; Leadership Principles; LeadershipSkills for Veterinary Practices; Evaluating Your LeadershipQualities (LQ); Commitment; OTeam TPRO Evaluation Survey; TheFramework Flow; Review; Chapter Three Closing in the Structure: TheGlue to Hold It Together; Styles of Leadership; The Leader?sManagement Checklist; Designing Recognitions and Rewards; TheImportance of Effective Communication; Planning Should Mean PuttingIt Together Right; A New Method for Staff Evaluation; Review;Chapter Four Inside Finishing: Sharing the Vision and Power withOthers; Continuous Quality Improvement; The Pillars of CQIExcellence; The Only Constant Is Change; Three-Stage PlanningProcess; Abuse and Neglect of the CQI Process; QualityTransformation; CQI Checklists; Value Management with ContinuousQuality Improvement; Review; Appendix A; Leadership CalibrationInstruments; Appendix B.
Introduction; Nurturing Your Leadership Competencies; Skill Is NotEnough; The Competencies Iceberg; Redesigning Leadership; Review;Chapter One The Foundation: Attitude of a Leader; Definition of aTeam Player; Personal Roles in the Team; Listening Skills; How toBuild a Team; The Infinity Model; The Values of Granddad; Review;Chapter Two The Framework: Skills of Leadership; Definition ofLeadership; Traits of Leadership; Leadership Principles; LeadershipSkills for Veterinary Practices; Evaluating Your LeadershipQualities (LQ); Commitment; OTeam TPRO Evaluation Survey; TheFramework Flow; Review; Chapter Three Closing in the Structure: TheGlue to Hold It Together; Styles of Leadership; The Leader?sManagement Checklist; Designing Recognitions and Rewards; TheImportance of Effective Communication; Planning Should Mean PuttingIt Together Right; A New Method for Staff Evaluation; Review;Chapter Four Inside Finishing: Sharing the Vision and Power withOthers; Continuous Quality Improvement; The Pillars of CQIExcellence; The Only Constant Is Change; Three-Stage PlanningProcess; Abuse and Neglect of the CQI Process; QualityTransformation; CQI Checklists; Value Management with ContinuousQuality Improvement; Review; Appendix A; Leadership CalibrationInstruments; Appendix B.
Leadership Skills Handout
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