This book provides a comprehensive examination of the effect of a natural disaster on business and organisational systems and the people who work within them along with the reaction of consumers. The book seeks to provide a detailed understanding of business, organisational and consumer response to the Christchurch earthquake sequence of 2010-2011.
This book provides a comprehensive examination of the effect of a natural disaster on business and organisational systems and the people who work within them along with the reaction of consumers. The book seeks to provide a detailed understanding of business, organisational and consumer response to the Christchurch earthquake sequence of 2010-2011.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
C. Michael Hall is a Professor with the Department of Management, Marketing & Entrepreneurship, University of Canterbury, New Zealand, and Docent in Geography, University of Oulu, Finland. He also holds positions at the School of Business and Economics, Linneaus University, Sweden, and School of Business, University of Johannesberg, South Africa. He has published widely in the areas of tourism, environment change, regional development and sustainability. Sanna Malinen is a Senior Lecturer in Human Resource Management and Organisational Behaviour at the University of Canterbury. Her research interests are in the fields of organisational behaviour, organisational psychology and human resource management. She is a lead researcher in the Employee Resilience Research group. Rob Vosslamber is a Senior Lecturer in Accounting at the University of Canterbury. His research interests include accounting theory, accounting history and taxation. Russell Wordsworth is Lecturer in Human Resource Management at the University of Canterbury. His research interests are in the fields of human resource development, employee attraction and retention and ethics in human resource management.
Inhaltsangabe
1. Introduction: The Business Organisational and Destination Impacts of Natural Disasters - The Christchurch Earthquakes 2010-2011 C. Michael Hall Sanna Malinen Rob Vosslamber & Russell Wordsworth Business and Organisational Responses and Relationships 2. Why Stay? The Resilience of Small Firms in Christchurch and Their Owners Herb de Vries & Robert T. Hamilton 3. Dynamics of Organisational Response to a Disaster: A study of organisations impacted by earthquakes Venkataraman Nilakant Bernard Walker Joana Kuntz Herb de Vries Sanna Malinen Katharina Naswall & Kate van Heugten 4. After the Shock: Employee turnover decision making in a post-crisis context Russell Wordsworth & Venkatraman Nilakant 5. Survival Strategies of Cultural Service Providers in a Post-earthquake Contex Abantia Antara Jörg Finsterwalder and Michael Shone 6. I Do (Not) Want You Back! (Re)gentrification of the Arts Centre Christchurch Alberto Amore 7. Earthquake Impacts Mitigation and Organisational Resilience of Business Sectors in Canterbury Girish Prayag & Caroline Orchistron Consumer and Communication Responses 8. From Brand Love to Brand Divorce: The effect of a disruption in supply on consumer-brand relationships Sussie Morrish Girish Prayag & Matthew Nguyen 9. Customer Relationships and Experiences During Times of Disaster: A case study of Ballantynes Jörg Finsterwalder and Hannah Grey 10. It's Not All Dark! Christchurch Residents' Emotions and Coping Strategies with Dark Tourism Sites Girish Prayag 11. Telling Tales: Some implications for response agencies from stories of informal personal communication in the aftermath of a devastating earthquake Colleen E. Mills Learning from "the New Normal" 12. 'Regeneration is the Focus Now': Anchor projects and delivering a new CBD for Christchurch Alberto Amore & C. Michael Hall 13. The Governance of Built Heritage in the Post-Earthquake Christchurch CBD Alberto Amore 14. Disasters Insurance and Accounting Rob Vosslamber 15. Disasters Urban Regeneration and the Temporality of Servicescapes Jörg Finsterwalder & C. Michael Hall Conclusions 16. Undertaking Business Consumer and Organisational Research in a Post-Disaster Setting C. Michael Hall Sanna Malinen Venkataraman Nilakant Rob Vosslamber Bernard Walker and Russell Wordsworth 17. Putting Ecological Thinking Back in to Disaster Ecology and Responses to Natural Disasters: Rethinking Resilience or Business as Usual? C. Michael Hall
1. Introduction: The Business Organisational and Destination Impacts of Natural Disasters - The Christchurch Earthquakes 2010-2011 C. Michael Hall Sanna Malinen Rob Vosslamber & Russell Wordsworth Business and Organisational Responses and Relationships 2. Why Stay? The Resilience of Small Firms in Christchurch and Their Owners Herb de Vries & Robert T. Hamilton 3. Dynamics of Organisational Response to a Disaster: A study of organisations impacted by earthquakes Venkataraman Nilakant Bernard Walker Joana Kuntz Herb de Vries Sanna Malinen Katharina Naswall & Kate van Heugten 4. After the Shock: Employee turnover decision making in a post-crisis context Russell Wordsworth & Venkatraman Nilakant 5. Survival Strategies of Cultural Service Providers in a Post-earthquake Contex Abantia Antara Jörg Finsterwalder and Michael Shone 6. I Do (Not) Want You Back! (Re)gentrification of the Arts Centre Christchurch Alberto Amore 7. Earthquake Impacts Mitigation and Organisational Resilience of Business Sectors in Canterbury Girish Prayag & Caroline Orchistron Consumer and Communication Responses 8. From Brand Love to Brand Divorce: The effect of a disruption in supply on consumer-brand relationships Sussie Morrish Girish Prayag & Matthew Nguyen 9. Customer Relationships and Experiences During Times of Disaster: A case study of Ballantynes Jörg Finsterwalder and Hannah Grey 10. It's Not All Dark! Christchurch Residents' Emotions and Coping Strategies with Dark Tourism Sites Girish Prayag 11. Telling Tales: Some implications for response agencies from stories of informal personal communication in the aftermath of a devastating earthquake Colleen E. Mills Learning from "the New Normal" 12. 'Regeneration is the Focus Now': Anchor projects and delivering a new CBD for Christchurch Alberto Amore & C. Michael Hall 13. The Governance of Built Heritage in the Post-Earthquake Christchurch CBD Alberto Amore 14. Disasters Insurance and Accounting Rob Vosslamber 15. Disasters Urban Regeneration and the Temporality of Servicescapes Jörg Finsterwalder & C. Michael Hall Conclusions 16. Undertaking Business Consumer and Organisational Research in a Post-Disaster Setting C. Michael Hall Sanna Malinen Venkataraman Nilakant Rob Vosslamber Bernard Walker and Russell Wordsworth 17. Putting Ecological Thinking Back in to Disaster Ecology and Responses to Natural Disasters: Rethinking Resilience or Business as Usual? C. Michael Hall
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