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This fifth book by Judith Kallos on E-mail Etiquette, covers the best practices and nuances specifically as they apply to Business E-mail Etiquette. In this "Manual", Judith details all the important topics, issues and skills that every business onliner needs to be aware of and embrace to ensure they are perceived as tech savvy professionals. Online, you generally only have one chance to make a positive impression when communicating with new customers and partners. Lack of proper Business E-mail Etiquette can lend to you being perceived as a fish out of water. This "Manual" is all you need and covers it all to ensure you are perceived positively and rise above your perceived competitors!