Business Engineering and Service Design, Second Edition, Volume I - Barros, Oscar
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This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.

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Produktbeschreibung
This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.
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Autorenporträt
Oscar Barros (PhD, U. of Wisconsin) is full professor at the Department of Industrial Engineering of the U. of Chile. He created the first group of OR in Chile and the first master in the discipline. He also developed the discipline of IS, including a master on the subject. He is now dedicated to the development of an original methodology for the design of businesses and services, including the creation of the novel and recognized master in business engineering. He also directs an applied research program applying the ideas of BE in health services, which has produced significant impacts on productivity and quality of service. He has written 12 books, with more than 100,000 copies sold, on OR, IS, IT, BP, and BE. He has also published widely in scientific journals.