Kevin P McCormack, William C Johnson

Business Process Orientation

Gaining the E-Business Competitive Advantage

• Gebundenes Buch

Produktbeschreibung

Providing the "why" and the "how" for building the "horizontal" organization, an essential component of the "e" in e-commerce and business, this book explains a powerful, well researched strategy and concept for improving business performance and leveraging the e-commerce revolution, and shows the reader how to weave business processes into hard-to-imitate strategic capabilities that distinguish them from their competition.

Produktdetails

• Verlag: Taylor and Francis
• Seitenzahl: 208
• Erscheinungstermin: 24. Januar 2001
• Englisch
• Abmessung: 242mm x 163mm x 16mm
• Gewicht: 408g
• ISBN-13: 9781574442946
• ISBN-10: 1574442945
• Artikelnr.: 21824768

Autorenporträt

Kevin P. McCormack, William C. Johnson

Inhaltsangabe

The History of Business Process Orientation. Defining and Measuring BPO.
BPO and Organizational Performance. Benchmarking Using the BPO Maturity
Model. Introducing BPO to Service Operations. BPO and Supply Chain
Management. Implementing and Evaluating BPO Effectiveness.