Gay Gordon-Byrne

Buying, Supporting, Maintaining Software and Equipment

An It Manager's Guide to Controlling the Product Lifecycle

• Gebundenes Buch

Produktbeschreibung

Explaining how to avoid common vendor traps, this book will help readers better control the negotiation of IT products and services and, ultimately, better manage the lifecycle of those purchases. Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment, and supplies tips on how to avoid excessive charges from predatory vendors. The book concludes by delving into issues of product end of life.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 350
• Erscheinungstermin: 25. Juni 2014
• Englisch
• Abmessung: 234mm x 157mm x 23mm
• Gewicht: 617g
• ISBN-13: 9781482232783
• ISBN-10: 1482232782
• Artikelnr.: 40336853

Autorenporträt

Gordon-Byrne, Gay

Inhaltsangabe

Initial Product Acquisition. Equipment and Application Acquisition. Initial
Support and Maintenance. Hardware Warranty Models. Software Warranty and
Support Models. Finance and Accounting Issues for Maintenance and Support.
Postwarranty Support and Maintenance. Responsibility for Defect Support.
Postwarranty Hardware Maintenance. Technology Product Details. Machine Code
and Embedded Software. Service Parts. Service Restoration and Support
Process. Building Blocks of the Machine: What Breaks and Why. Repair Issues
by Product Type. Controlling Product Life. Building Blocks of Using the
Machine: Software Layers. Software Support Issues. Support Restrictions to
Control Purchases. Business Intelligence for Support and Maintenance. End
of Service Life and Obsolescence.