Peter Lyle DeHaan

Call Center Connections

Keys to Produce Successful Customer Service Outcomes

• Gebundenes Buch

Produktbeschreibung

Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: Boost staff morale and appreciation Create a positive customer experience Improve leadership skills and strategies What's inside: Learn how to find the perfect call center manager Explore the benefits of using home-based agents Discover the impact of artificial intelligence on call centers Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover: How your management style may be hurting your call center An easy way to determine agent starting pay Ways to enhance the customer experience Five tips for agent customer service success How to optimize your call center for better outcomes Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. Get your copy of Call Center Connections today.

Produktdetails

• Call Center Success Series
• Verlag: Rock Rooster Books
• Seitenzahl: 238
• Erscheinungstermin: 6. Juni 2024
• Englisch
• Abmessung: 235mm x 157mm x 17mm
• Gewicht: 503g
• ISBN-13: 9798888090831
• Artikelnr.: 70675679

Autorenporträt

Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He's owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry.