An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning. Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing…mehr
An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning. Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing companies and in small businesses, in high-tech industries, government, education, and the human services. Timely topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; stress and burnout; and more.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Beverly Davenport Sypher, PhD, is Professor of Communication Studies and Divisional Dean for Social Sciences at the University of Kansas. This is the second volume of case studies that she has edited for Guilford. Her work has appeared in a variety of communication, psychology, and management journals, and she continues to focus on the kind of organizations created by the communication practices of employees. Most often she studies large-scale manufacturing organizations, but she has also helped employees of small nonprofit groups; local, state, and federal agencies, and various corporations sort out the consequences of communication choices and the possibilities of person-centered messages. Dr. Sypher is a recipient of the Speech Communication Association's Ecroyd Award for Outstanding Teaching in Higher Education and a Kemper Fellowship for Teaching Excellence at the University of Kansas.
Inhaltsangabe
Introduction Sypher 1. Making Sense out of Creativity and Constraints Sypher Shuler and Whitten 2. Conflict and Communication in a Research and Development Unit O'Keefe Lambert and Lambert 3. Vocabularies of Motives in a Crisis of Academic Leadership Allen and Tompkins 4. The Negotiation of Values in the Mondragón Worker-Cooperative Complex under Pressure Cheney 5. The Trials and Tribulations of Human Service Work Miller 6. Disciplining a Teammate Barker 7. The Utilization of Employee Assistance Programs at the Harding Company Maxloff 8. Reengineering at LAC Krikorian Seibold and Goode 9. Negotiating a Japanese Buyout of a U.S. Company Kleinberg 10. A Conflict in Mission in a Human Service Organization Ray 11. The Business Concept and Managerial Control in Knowledge-Intensive Work Deetz 12. The Politics of Information Systems Contractor and O'Keefe 13. Information and Organizational Development Kreps 14. Dealing with Office Rumors Politics and Total Quality Management Wilhelm and Fairhurst 15. The Public Electronic Network Rogers and Allbritton 16. Interorganizational Diffusion Dearing 17. Integrating Electronic Communication at Texaco DeSanctis Jackson Poole and Dickson 18. Using Technology to Bring Healthcare to Rural Areas Whitten 19. Attempting to Improve Employee Morale at Weaver Street Market Zorn 20. The Case of the U.S. Navy's Tailhook Scandal Violanti 21. Sexual Harassment on the Menu Bingham 22. Case Studies in Reconstructing Identities at the End of the Organizational Age Goodall and Eisenberg
Introduction Sypher 1. Making Sense out of Creativity and Constraints Sypher Shuler and Whitten 2. Conflict and Communication in a Research and Development Unit O'Keefe Lambert and Lambert 3. Vocabularies of Motives in a Crisis of Academic Leadership Allen and Tompkins 4. The Negotiation of Values in the Mondragón Worker-Cooperative Complex under Pressure Cheney 5. The Trials and Tribulations of Human Service Work Miller 6. Disciplining a Teammate Barker 7. The Utilization of Employee Assistance Programs at the Harding Company Maxloff 8. Reengineering at LAC Krikorian Seibold and Goode 9. Negotiating a Japanese Buyout of a U.S. Company Kleinberg 10. A Conflict in Mission in a Human Service Organization Ray 11. The Business Concept and Managerial Control in Knowledge-Intensive Work Deetz 12. The Politics of Information Systems Contractor and O'Keefe 13. Information and Organizational Development Kreps 14. Dealing with Office Rumors Politics and Total Quality Management Wilhelm and Fairhurst 15. The Public Electronic Network Rogers and Allbritton 16. Interorganizational Diffusion Dearing 17. Integrating Electronic Communication at Texaco DeSanctis Jackson Poole and Dickson 18. Using Technology to Bring Healthcare to Rural Areas Whitten 19. Attempting to Improve Employee Morale at Weaver Street Market Zorn 20. The Case of the U.S. Navy's Tailhook Scandal Violanti 21. Sexual Harassment on the Menu Bingham 22. Case Studies in Reconstructing Identities at the End of the Organizational Age Goodall and Eisenberg
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