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This study investigates whether efficient Change and
Release Management processes can be implemented in a
high availability (i.e. Air Traffic Control)
environment and to gain insight how the processes
can be mapped onto the tool HP OpenView Service Desk
©. It shows that these processes can indeed be
implemented, giving opportunities for increasing
efficiency and effectiveness. A significant result
is the recognition that Change Management should
only be concerned with changes not requiring a
design phase else the request is to be forwarded
to the project management process. A further result
is that Change Management can easily be mapped onto
the tool while Release Management not explicitly
targeted by the tool is sufficiently supported by
using a feature to group changes. Finally it can be
concluded that the current tool version 5.1 supports
a database with customizable rules and actions and
personalized views but no workflows.or access to a
workflow engine.
Release Management processes can be implemented in a
high availability (i.e. Air Traffic Control)
environment and to gain insight how the processes
can be mapped onto the tool HP OpenView Service Desk
©. It shows that these processes can indeed be
implemented, giving opportunities for increasing
efficiency and effectiveness. A significant result
is the recognition that Change Management should
only be concerned with changes not requiring a
design phase else the request is to be forwarded
to the project management process. A further result
is that Change Management can easily be mapped onto
the tool while Release Management not explicitly
targeted by the tool is sufficiently supported by
using a feature to group changes. Finally it can be
concluded that the current tool version 5.1 supports
a database with customizable rules and actions and
personalized views but no workflows.or access to a
workflow engine.