Tracey Torble

Change Manager

Careers in IT service management

• Broschiertes Buch

Produktbeschreibung

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

---

Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• BCS Guides to IT Roles
• Verlag: BCS Learning & Development Limited
• Seitenzahl: 250
• Erscheinungstermin: 29. Juli 2019
• Englisch
• Abmessung: 198mm x 129mm x 14mm
• Gewicht: 268g
• ISBN-13: 9781780174648
• ISBN-10: 1780174640
• Artikelnr.: 54802703

Autorenporträt

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.