Andere Kunden interessierten sich auch für
![Women Empowerment: Reality or Myth]( "Women Empowerment: Reality or Myth")
Women Empowerment: Reality or Myth53,99 €![Articulation of the Indian Feminine: Myth and Reality]( "Articulation of the Indian Feminine: Myth and Reality")
Articulation of the Indian Feminine: Myth and Reality36,99 €![Handbook of Research on Translating Myth and Reality in Women Imagery Across Disciplines]( "Handbook of Research on Translating Myth and Reality in Women Imagery Across Disciplines")
Handbook of Research on Translating Myth and Reality in Women Imagery Across Disciplines288,99 €![The Myth and Reality of Our Urban Problems]( "The Myth and Reality of Our Urban Problems")
The Myth and Reality of Our Urban Problems60,00 €![Islamic Terrorism - Myth and Reality]( "Islamic Terrorism - Myth and Reality")
Islamic Terrorism - Myth and Reality51,99 €![An Assessment of Railways Level of Services:]( "An Assessment of Railways Level of Services:")
An Assessment of Railways Level of Services:32,99 €![Alone and Frightened: Experiential Stories of Former Child Soldiers on Improving Reintegration in Northern Uganda]( "Alone and Frightened: Experiential Stories of Former Child Soldiers on Improving Reintegration in Northern Uganda")
Alone and Frightened: Experiential Stories of Former Child Soldiers on Improving Reintegration in Northern Uganda20,99 €
This study aims to understand the level of citizens' satisfaction with municipal services and thereby examines their perception regarding the service quality after the implementation of Citizen's Charter. It is based on nationwide survey data of Nepal collected from 988 service users of 10 municipalities. Within institutional trust, especially, the officials' responsiveness and friendliness to citizens are found more influential to have impact on satisfaction with municipal services. In the institutional performance, cost of services has revealed negative correlation, .i.e. more costly the services lesser is the extent of satisfaction. Within socioeconomic background, the level of education has significant but inverse impact on level of satisfaction i.e. higher the level of education lower is the level of satisfaction with municipal services. While the other identity based variables like gender, economic class and family size are less significant. The concluding remark is that citizen's charter is not a myth for improving the service quality at the local level rather it is a realistic approach to improve the productivity of municipal service provisions.