Co-Production and Co-Creation offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and refl
Co-Production and Co-Creation offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and refl
Taco Brandsen is Professor of Comparative Public Administration at Radboud University, The Netherlands; secretary-general of the European Association for Public Administration Accreditation (EAPAA); co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'; and editor-in-chief of the journal Voluntas. Trui Steen is Professor of Public Governance and Coproduction of Public Services at KU Leuven Public Governance Institute, Belgium. She is co-chair of the IIAS Study Group on 'Co-production of Public Services'. Bram Verschuere is Associate Professor in Public Management, Faculty of Economics and Business Administration, Ghent University, Belgium. He is co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'.
Inhaltsangabe
Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives 1. Introductory chapter 2. Definitions and Conceptual Clarification 3. Service Management 4. Public Administration and Governance 5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation 7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process 9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains 12. Health care 13. Education 14. Environment, Energy and Mobility 15. Community Development 16. Policing and Safety 17. Immigration, Refugees and Integration 18. Poverty and Inequality 19. Concluding Remarks on Co-production and Co-creation in Different Sectors Part 4: The Effects of Co-Production and Co-Creation 20. Empowerment 21. Inclusive or exclusive public service delivery 22. Trust 23. Service quality 24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government 25. Concluding chapter: the future of co-production
Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives 1. Introductory chapter 2. Definitions and Conceptual Clarification 3. Service Management 4. Public Administration and Governance 5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation 7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process 9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains 12. Health care 13. Education 14. Environment, Energy and Mobility 15. Community Development 16. Policing and Safety 17. Immigration, Refugees and Integration 18. Poverty and Inequality 19. Concluding Remarks on Co-production and Co-creation in Different Sectors Part 4: The Effects of Co-Production and Co-Creation 20. Empowerment 21. Inclusive or exclusive public service delivery 22. Trust 23. Service quality 24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government 25. Concluding chapter: the future of co-production
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