This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.
This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.
Myra Warren Isenhart teaches, writes, and consults about topics in organizational communication. Currently a faculty member at the University of Denver, she has also served on faculties at the University of Colorado at Denver and St. Thomas Theological Seminary. Her MA & PhD are in Human Communication. She is a speaker and author on conflict management in the workplace. She has published a articles in communication journals and coauthored Collaborative Approaches to Conflict Management also published by Sage. Her clients are broad based, with concentrations in health care, software development, and government. She serves on several nonprofit boards.
Inhaltsangabe
Introduction Theoretical Perspectives Conflict in Action Negotiation Mediation Facilitation Hybrids Arbitration Hybrids Judicial Processes Designing Systems for Conflict Management Training and Education Summary of Practitioner Insights
Introduction Theoretical Perspectives Conflict in Action Negotiation Mediation Facilitation Hybrids Arbitration Hybrids Judicial Processes Designing Systems for Conflict Management Training and Education Summary of Practitioner Insights
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