Myra Warren Isenhart, Michael L. Spangle

Collaborative Approaches to Resolving Conflict

• Gebundenes Buch

Produktbeschreibung

If you've ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.

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Produktdetails

• Verlag: Sage Publications, Inc
• Seitenzahl: 260
• Erscheinungstermin: 20. März 2000
• Englisch
• Abmessung: 260mm x 183mm x 19mm
• Gewicht: 692g
• ISBN-13: 9780761919292
• ISBN-10: 0761919295
• Artikelnr.: 21942562

Autorenporträt

Myra Warren Isenhart teaches, writes, and consults about topics in organizational communication. Currently a faculty member at the University of Denver, she has also served on faculties at the University of Colorado at Denver and St. Thomas Theological Seminary. Her MA & PhD are in Human Communication. She is a speaker and author on conflict management in the workplace. She has published a articles in communication journals and coauthored Collaborative Approaches to Conflict Management also published by Sage. Her clients are broad based, with concentrations in health care, software development, and government. She serves on several nonprofit boards.

Inhaltsangabe

Introduction
Theoretical Perspectives
Conflict in Action
Negotiation
Mediation
Facilitation
Hybrids
Arbitration
Hybrids
Judicial Processes
Designing Systems for Conflict Management
Training and Education
Summary of Practitioner Insights