Andrea Gallagher Nalls is the director of experience and operations at the Tampa Bay History Center, and is the Site Administrator of Chinsegut Hill Historic Site in Brooksville, Florida. She has published and presented nationally on various topics including museum membership, guest experience and visitor services. Andrea completed a fellowship at the Smithsonian Institution in Washington D.C. and is an American Alliance of Museums Peer Reviewer for their Community & Audience Engagement Museum Assessment and Accreditation programs.
Inhaltsangabe
Dedication Foreword Introduction Chapter One: The Visitor Experience Staff Chapter Two: A Whole-museum Commitment to Service Chapter Three: Experience Staff as DEAI Advocates Chapter Four: The Experience Economy Approach, Applied in a Museum Setting Chapter Five: Magnetic Modeling and Dynamic Delivery; the Business of Museums Chapter Six: One Time Visitors to Lifelong Friends Chapter Seven: The Curators of Experience Chapter Eight: Post-Disaster Museum Experience Chapter Nine: On Making the Museum Experience Making the Museum Experience Self-Assessment About the Author Index
Dedication Foreword Introduction Chapter One: The Visitor Experience Staff Chapter Two: A Whole-museum Commitment to Service Chapter Three: Experience Staff as DEAI Advocates Chapter Four: The Experience Economy Approach, Applied in a Museum Setting Chapter Five: Magnetic Modeling and Dynamic Delivery; the Business of Museums Chapter Six: One Time Visitors to Lifelong Friends Chapter Seven: The Curators of Experience Chapter Eight: Post-Disaster Museum Experience Chapter Nine: On Making the Museum Experience Making the Museum Experience Self-Assessment About the Author Index
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