James L Garnett

Communicating for Results in Government

A Strategic Approach for Public Managers

• Broschiertes Buch

Produktbeschreibung

Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.

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Produktdetails

• Verlag: Wiley
• Revised edition
• Seitenzahl: 336
• Erscheinungstermin: 27. Juli 1994
• Englisch
• Abmessung: 229mm x 152mm x 20mm
• Gewicht: 547g
• ISBN-13: 9780787900007
• ISBN-10: 0787900001
• Artikelnr.: 21771263

Autorenporträt

JAMES L. GARNETT is associate professor of public administration and policy at Rutgers University, Camden, and has consulted on communication issues for federal, state, and local government and for business and nonprofit organizations.

Inhaltsangabe

Foreword.
Part One: Understanding Communication in Public Management.
1. Why Communication Is So Crucial to Government Success.
2. Recognizing and Overcoming Barriers to EffectiveCommunication.
3. Applying a Strategic Model to Government Communication.
Part Two: Communicating with Key Audiences to Achieve PublicManagement
Results.
4. Relating to Administrative Superiors and ElectedOfficials.
5. Strengthening Exchanges with Subordinates.
6. Improving Relationships with Colleagues and OtherAgencies.
7. Communicating with Government's Publics.
Part Three: Crucial Issues in Government Communication.
8. Communicating During Crises.
9. Communicating Ethically in Government: Issues andGuidelines.
10. Improving Communication Skills.