This book provides an overview of communication-centered theory and research regarding organizational knowledge and learning. It brings the work of scholars in communication, management, information technology, and other disciplines together in a coherent volume that represents existing research and theory on communication-related knowledge work.
This book provides an overview of communication-centered theory and research regarding organizational knowledge and learning. It brings the work of scholars in communication, management, information technology, and other disciplines together in a coherent volume that represents existing research and theory on communication-related knowledge work.
Heather E. Canary is Assistant Professor in the ASU Phoenix Humanities and Arts Faculty. Her research interests include family and organizational communication processes, particularly involving issues such as disability and public policy where organizational and family processes intersect. Robert D. McPhee is Professor of Communication in the Hugh Downs School of Communication at Arizona State University. His research interests include structuration theory, organizational constitution, and communication theory.
Inhaltsangabe
Foreword Haridimos Tsoukas Acknowledgements List of contributors 1. Introduction: Toward a Communicative Perspective on Organizational Knowledge Heather E. Canary and Robert D. McPhee Section I The Communicative Practices of Organizational Knowledge 2. Heterogeneity in Knowledge and Knowing: A Social Practice Perspective Timothy Kuhn and Amanda J. Porter 3. Knowledge, Belonging, and Communities of Practice Joel O. Iverson 4. Challenges of Implementing Systems for Knowledge Management: Static Systems and Dynamic Practices Michele H. Jackson and Julie Williamson 5. The Politics of Knowledge: A Critical Perspective on Knowledge and its Management Alexander Lyon and Joseph L. Chesebro Section II The Communicative Connections of Organizational Knowledge 6. Information, Technology, and Knowledge Sharing in Global Organizations: Cultural Differences in Perceptions of Where Knowledge Lies Paul M. Leonardi 7. Transactive Memory and Organizational Knowledge Edward T. Palazzolo 8. Communication and Knowledge-sharing Errors in Groups Andrea B. Hollingshead, David P. Brandon, Kay Yoon, and Naina Gupta 9. Problems and Promises of Managing Explicit Knowledge: The Ideal Case of University Research Steven R. Corman and Kevin J. Dooley Section III The Communicative Technologies of Organizational Knowledge 10. The Utility of Information and Communication Technologies in Organizational Knowledge Management Andrew J. Flanagin and Melissa Bator 11. Knowledge Management Systems and Work Teams Michelle Shumate 12. Knowledge Utilization in Electronic Networks of Practice Liqiong Deng and Marshall Scott Poole Section IV The Communicative Contexts of Organizational Knowledge 13. Managing Community Risks through a Community-Communication Infrastructure Approach H. Dan O'Hair, Katherine M. Kelley, and Kathy L. Williams 14. Knowledge Types in Cross-System Policy Knowledge Construction Heather E. Canary 15. Coaching to the Craft: Understanding Knowledge in Health Care Organizations Alexandra G. Murphy and Eric M. Eisenberg 16. Socializing Organizational Knowledge: Informal Socialization through Workgroup Interaction Karen K. Myers Conclusion: Moving Forward with Communicative Perspectives on Organizational Knowledge Robert D. McPhee, Heather E. Canary, and Joel O. Iverson
Foreword Haridimos Tsoukas Acknowledgements List of contributors 1. Introduction: Toward a Communicative Perspective on Organizational Knowledge Heather E. Canary and Robert D. McPhee Section I The Communicative Practices of Organizational Knowledge 2. Heterogeneity in Knowledge and Knowing: A Social Practice Perspective Timothy Kuhn and Amanda J. Porter 3. Knowledge, Belonging, and Communities of Practice Joel O. Iverson 4. Challenges of Implementing Systems for Knowledge Management: Static Systems and Dynamic Practices Michele H. Jackson and Julie Williamson 5. The Politics of Knowledge: A Critical Perspective on Knowledge and its Management Alexander Lyon and Joseph L. Chesebro Section II The Communicative Connections of Organizational Knowledge 6. Information, Technology, and Knowledge Sharing in Global Organizations: Cultural Differences in Perceptions of Where Knowledge Lies Paul M. Leonardi 7. Transactive Memory and Organizational Knowledge Edward T. Palazzolo 8. Communication and Knowledge-sharing Errors in Groups Andrea B. Hollingshead, David P. Brandon, Kay Yoon, and Naina Gupta 9. Problems and Promises of Managing Explicit Knowledge: The Ideal Case of University Research Steven R. Corman and Kevin J. Dooley Section III The Communicative Technologies of Organizational Knowledge 10. The Utility of Information and Communication Technologies in Organizational Knowledge Management Andrew J. Flanagin and Melissa Bator 11. Knowledge Management Systems and Work Teams Michelle Shumate 12. Knowledge Utilization in Electronic Networks of Practice Liqiong Deng and Marshall Scott Poole Section IV The Communicative Contexts of Organizational Knowledge 13. Managing Community Risks through a Community-Communication Infrastructure Approach H. Dan O'Hair, Katherine M. Kelley, and Kathy L. Williams 14. Knowledge Types in Cross-System Policy Knowledge Construction Heather E. Canary 15. Coaching to the Craft: Understanding Knowledge in Health Care Organizations Alexandra G. Murphy and Eric M. Eisenberg 16. Socializing Organizational Knowledge: Informal Socialization through Workgroup Interaction Karen K. Myers Conclusion: Moving Forward with Communicative Perspectives on Organizational Knowledge Robert D. McPhee, Heather E. Canary, and Joel O. Iverson
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