Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care.
Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care.
Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)
Inhaltsangabe
Section One: A broad look at communication The foundations of good communication Practical steps - policies and procedures Understanding others: motivation and personality Teams, groups and facilitating Communicating in organisations Section Two: The manager's job Functions of a manager Problem solving Leadership skills Delegating Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary The learning organisation Teaching and presenting skills
Section One: A broad look at communication The foundations of good communication Practical steps - policies and procedures Understanding others: motivation and personality Teams, groups and facilitating Communicating in organisations Section Two: The manager's job Functions of a manager Problem solving Leadership skills Delegating Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary The learning organisation Teaching and presenting skills
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